The Princess Cruises app has become a central companion for travelers who want smooth planning, real-time updates, and quick access to reservations. Whether you’re preparing for your first sailing or returning to the fleet after several voyages, adding your cruise to the app is essential for features such as OceanReady check-in, dining requests, MedallionClass services, and onboard reservations. Although the process is generally simple, many travelers run into minor roadblocks or feel unsure about which details are required. This guide explores everything you need to know about attaching your booking to the Princess Cruises app and ensuring your trip appears correctly.
Before linking any reservation, you need the proper version of the Princess Cruises app. The company has released several iterations over the years, so older icons may linger on devices.
Princess Cruises currently uses a single, unified MedallionClass app available on both major app stores. If your device shows a previous “Cruise Personalizer” or “Princess@Sea” icon, those are outdated and no longer required for pre-cruise activities.
Mobile apps evolve frequently. An outdated version can lead to login issues or missing features. Updating ensures smooth performance, secure access, and compatibility with the reservation system.
The app may require camera access for document scanning, location toggles for certain Medallion features, and permission to send notifications. Enabling these settings early prevents interruptions when linking your booking.
Your Princess account is the gateway to every digital tool the line offers, including the app. You cannot add a cruise without logging into the official guest profile that matches your reservation.
The booking agent—whether Princess directly or a travel professional—typically attaches your reservation to a specific email address. Using a different email can prevent the cruise from appearing automatically.
If the system gives an error when logging in, use the built-in password reset tool. Many travelers later realize they had previously created profiles during older trips.
Your name, date of birth, and other details must match what appears on your reservation. Minor differences—such as a missing middle initial—can sometimes affect auto-matching.
Once you are logged in, the app offers a dedicated place for adding sailings. This section automatically searches for matches tied to your identity, but you can also input the details manually.
Inside the “Upcoming Trips” tab, you’ll find an option to add or claim a cruise. Selecting it opens a short form that requests booking-related information.
This is the most critical detail. Your booking number usually appears on your invoice or confirmation email. It is a six-character combination of letters and numbers.
The app checks this personal information against Princess Cruises’ reservation system. All details must match precisely to pull the sailing into your account.
Even when travelers follow the correct steps, occasionally the app refuses to display the reservation. This can happen due to booking mismatches, system delays, or minor data issues.
If your trip was recently booked, the travel agent may not have fully released the reservation into Princess’ database yet. A quick call can confirm its status.
Some reservations require a deposit before they populate in digital tools. If the cruise was placed on a temporary hold, the system may not recognize it.
If the name listed on your reservation includes suffixes, multiple middle names, or different spellings, the app may fail to sync with your account.
Zeroes and the letter “O” can look similar. Transposing a single character prevents the system from locating the correct booking.
Even a small typo on the travel agent’s side—such as an incorrect month—can cause syncing problems.
If you’ve sailed before, you may have more than one guest profile in the Princess database. Customer service can merge duplicate accounts, allowing your booking to appear.
A simple logout/login cycle can refresh cached data and restore visibility.
Switching from phone to tablet or vice versa sometimes bypasses temporary syncing issues.
Deleting and reinstalling the app forces it to start clean without outdated saved data.
Each guest on the reservation needs their own Princess Cruises profile and should add the cruise individually within their copy of the app.
Even minors can be added with a parent-managed email, which is necessary for full MedallionClass use.
Once each traveler attaches the cruise, they can advance through OceanReady tasks independently—photo uploads, passport scans, arrival scheduling, and health requirements as applicable.
The app shows progress for each guest, which helps ensure the entire group is set for embarkation day.
OceanReady is the digital process that prepares your travel profile for a smoother boarding experience. Adding your cruise is the first step, followed by several tasks.
Scanning your passport through the app accelerates check-in at the port.
Princess uses this image for identification on board, eliminating the need for repetitive ID checks.
Arrival groups help streamline port traffic flow. Popular time slots can fill quickly, so early access is beneficial.
Attaching your sailing unlocks a range of personalization features inside the app.
Once the cruise appears, you can book dinner slots, confirm traditional seating, or secure specialty dining options.
The app provides descriptions, times, prices, and availability for each port, allowing you to build your itinerary ahead of time.
Depending on your region, Princess may mail the Medallion before your trip. Having the cruise linked ensures the delivery process initiates.
Features such as requesting extra pillows, selecting lighting modes, or controlling climate preferences become available on ships with full MedallionClass technology.
Recent Guide
Your ultimate guide to cruise adventures. Discover amazing destinations, find the perfect cruise, and create unforgettable memories on the high seas.
Quick Links
Cruise Types
© 2025 CruiseRegal.com. All rights reserved. | Privacy Policy | Terms of Service
