Princess Cruises rewards repeat guests through its Captain’s Circle loyalty program, offering tiered benefits that grow each time you sail. Whether you’re new to cruising or a long-time Princess guest, keeping track of your loyalty status helps you understand the perks you’re entitled to—like priority boarding, exclusive events, and onboard discounts. Fortunately, Princess Cruises makes it easy to check your loyalty level both online and onboard.
This article covers the different ways to view your status, how your tier is calculated, and what to do if your progress is missing or incorrect.
Princess offers several convenient methods for guests to view their Captain’s Circle status. You can check it online before your sailing or once you’re onboard using the MedallionClass app or your stateroom account.
The Princess Cruises website remains one of the most reliable ways to confirm your loyalty level. Whether you’re prepping for an upcoming trip or simply tracking your progress, your Captain’s Circle details are linked to your online account.
Follow these steps to easily view your Captain’s Circle status:
Visit the Princess Cruises official website.
Click Log In and enter your email and password.
Once logged in, navigate to your Account Profile.
Look for the Captain’s Circle or My Loyalty section.
Your current tier, points, and upcoming benefits will be displayed.
If your loyalty status is not showing up:
Ensure your account includes your Captain’s Circle number, usually found on past confirmations.
Update your profile by adding this number manually.
Once linked, your cruise history typically appears within minutes, though older sailings may take longer to sync.
For guests sailing on a MedallionClass-enabled ship, the Princess Cruises app provides instant access to loyalty information. This is especially useful right before or during your voyage.
Here’s how to check it:
Open the MedallionClass app on your device.
Log into your Princess account.
Select your upcoming voyage.
Tap Profile or Captain’s Circle within the menu.
You will see your tier level, earned points, and benefits applicable to your sailing.
The app not only displays your tier but also shows how those perks apply onboard—like whether you receive:
Complimentary Wi-Fi minutes
Priority embarkation
Laundry perks
Member-only events
If you’re already on the ship, you have additional ways to view your status. Princess integrates Captain’s Circle information into various onboard systems.
Most Princess cabins feature an interactive TV menu. You can check loyalty status by:
Turning on the TV
Selecting the Account or Profile section
Viewing your Captain’s Circle tier and benefits
If technology isn’t cooperating, simply visit the Guest Services Desk. Crew members can:
Confirm your loyalty level
Provide printed benefits
Correct missing voyages
Help link family members to shared bookings
Before checking your status, it helps to understand how Princess calculates loyalty tiers. The Captain’s Circle program uses “cruise credits” to determine your level.
Guests earn credits in two ways:
1 credit for each completed cruise
Double credit for booking a suite
This means frequent travelers and suite guests reach higher tiers faster.
Credits are awarded after the cruise is completed.
Back-to-back sailings count as separate cruises.
World Cruises may offer multiple segments, providing multiple credits.
Princess Cruises offers several loyalty levels:
Gold
Ruby
Platinum
Elite
Each tier offers escalating perks such as early access to sales, special discounts, priority embarkation, laundry service, and exclusive lounges.
Higher tiers can significantly improve your onboard experience through:
Faster check-in
Free or discounted amenities
Invitations to member-only events
Priority tendering at ports
Sometimes your loyalty status may appear wrong or missing entirely. This usually happens if sailings were not linked properly or if you traveled under a different name or email.
If your completed cruises are not appearing:
Ensure your profile uses your current legal name
Update your email address or phone number
Link your Captain’s Circle number manually
If issues remain, you can request a review.
Locate your past booking confirmations.
Contact Princess Guest Services or Captain’s Circle support.
Provide your name, past sailing dates, and booking numbers.
Princess can usually update your record within a few business days.
Occasionally, your tier may appear one level too low. This may occur if:
Your latest cruise has not yet credited
A back-to-back cruise posted incorrectly
A suite credit did not double
In these cases, contacting Princess can correct the discrepancy.
If you can’t check your status due to login errors, try:
Resetting your password
Using a different email
Reinstalling the MedallionClass app
Clearing browser cache
If the issue persists, Princess tech support can help restore account access.
Once you know how to check your tier, you can actively work toward earning and maintaining higher loyalty levels.
Check your loyalty account a few days after disembarking to ensure credits have posted. This helps prevent issues months later when booking a new cruise.
Saving your booking confirmations makes it easier to prove missing credits.
If reaching Platinum or Elite quickly matters to you, booking a suite earns double credits, making it the fastest way to move up.
If traveling with a spouse or partner, ensure both loyalty numbers are correctly added to bookings. This ensures everyone receives proper credit.
Some loyalty perks—like Wi-Fi access or drink coupons—activate automatically through the app. Keeping it updated helps you receive the correct benefits.
Sometimes special receptions or priority seating areas are not widely advertised. Asking ensures you don’t miss any benefits.
In summary, checking your Princess Cruises loyalty status is simple whether you’re online, onboard, or using the MedallionClass app. Your Captain’s Circle tier plays an important role in shaping your cruise experience, unlocking a variety of perks that reward your loyalty to Princess. By understanding how to access your status, how credits are calculated, and how to fix issues that may arise, you can make sure you receive all the benefits you deserve and stay on track toward higher levels.
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