Online check-in is one of the most important steps in preparing for a Princess Cruises vacation. It speeds up embarkation, ensures your travel documents are ready, and allows you to customize essential parts of your cruise experience before stepping onboard. Princess Cruises has modernized the process through its MedallionClass system, making check-in easier than ever. By completing online check-in early, you can avoid long lines at the terminal, secure preferred boarding times, and enjoy a smoother start to your vacation.
This guide explains how to complete online check-in, which tools you need, what information to prepare, and essential tips for ensuring your boarding day goes perfectly.
Princess Cruises offers online check-in through both the MedallionClass App and the Cruise Personalizer on the Princess website. Guests are encouraged to complete check-in weeks before sailing because certain features—like selecting your arrival window—are only available after check-in is finalized.
Completing online check-in is required for all passengers and has several benefits that help streamline your embarkation day.
Passengers who complete check-in ahead of time move through security and boarding much faster because their details and travel documents are already submitted.
Your OceanMedallion cannot be fully activated until check-in is complete. This allows you to use onboard features such as keyless stateroom entry and touchless services.
Princess Cruises requires several pieces of information during the check-in process. Preparing these items ahead of time helps you complete the steps quickly.
Passport or government ID information
Emergency contact details
Travel insurance information (if applicable)
Credit card for onboard expenses
Arrival and departure travel plans
Health and personal profile questions
Having these items ready eliminates delays and prevents incomplete check-in status.
There are two main methods to complete online check-in: through the MedallionClass App or through the Princess Cruises website. Most guests use the app because it integrates seamlessly with pre-cruise tasks, but both methods are equally effective.
The Princess MedallionClass App is designed to manage your entire trip from pre-boarding to disembarkation. Online check-in is one of the first steps to complete within the app.
Download and Open the AppInstall the Princess MedallionClass App on your phone or tablet, then log in with your Princess account.
Select Your Upcoming CruiseYour active reservation will appear on the home screen. Tap the sailing to open your pre-cruise tasks.
Navigate to the Check-In SectionLook for the checklist of required items such as security photo, travel documents, and payment method.
Upload Identification DocumentsEnter passport details or government ID information. The app may prompt you to scan your passport for accuracy.
Submit Your Security PhotoThis is the photo used for boarding and identification onboard. Make sure your face is clearly visible and background is plain.
Enter Emergency Contact InformationRequired for all passengers, including minors.
Add a Payment MethodYou must add a credit card or debit card for onboard purchases and incidentals.
Confirm Travel PlansEnter your arrival method—whether by flight, car, or shuttle—to help Princess coordinate logistics.
Review and CompleteOnce all tasks are marked complete, your check-in status changes to “Green Lane” or “Blue Lane,” depending on readiness.
Completing these steps as early as possible helps ensure a seamless embarkation.
If you prefer using a computer, the online check-in can also be completed through the Cruise Personalizer.
Log into your account on the Princess Cruises website
Select the Cruise Personalizer under “Manage My Booking”
Enter the required identification, emergency contact, and payment information
Upload your security photo
Save changes to complete your check-in
The information syncs with the MedallionClass App automatically.
Once online check-in is completed, Princess allows you to choose your preferred boarding time.
Helps control terminal crowding
Reduces wait times
Ensures smoother processing
Earlier times often fill quickly
Your boarding group is displayed in the app, so make sure to arrive at the assigned time.
While the Princess check-in process is straightforward, a few tips can help you avoid delays or technical issues.
Princess allows online check-in beginning several weeks before your departure. Starting early gives you enough time to correct errors or upload missing information.
First pick of arrival windows
More time for document verification
Better chance of achieving “Green Lane” status
Avoids last-minute app issues or slowdowns
Many travelers complete check-in as soon as the option becomes available.
The name on your reservation must match your passport exactly. Mismatched names may stop your check-in progress.
Missing middle names
Incorrect birthdates
Typos in passport numbers
Nicknames instead of legal names
Fixing these errors early prevents boarding complications.
Princess Cruises uses your security photo for boarding, disembarkation, and onboard verification.
Plain background
No hats, sunglasses, or shadows
Centered face
Full visibility from shoulders up
Following these guidelines ensures your photo is accepted the first time.
Your card must be valid through the end of your cruise. If the card is declined, you may not complete check-in.
Double-check expiration dates
Ensure billing address matches
Try a backup card if one fails
Contact your bank before international travel
You can update your payment method at any time before boarding.
If you’re traveling with family or friends, ensure everyone’s check-in status shows as complete.
Linked reservations board together
Dining and excursions coordinate smoothly
Minors require additional details
Group boarding time may be affected
Helping your group complete check-in early ensures no one is delayed.
Even with a smooth system, issues may occasionally arise during online check-in. Knowing how to handle them prevents frustration.
Connectivity issues can cause pages to freeze or fail.
Switch from Wi-Fi to mobile data
Try a different device
Clear your browser cache
Update the app to the latest version
Princess’s systems usually load better on updated devices.
If your photo keeps being rejected, adjust lighting or background.
Avoid shadows
Keep background plain
Hold device steady
Don’t crop too tightly
Retaking the photo usually solves the issue.
If your card is rejected, contact your bank—they may be blocking international transactions.
Notify bank about upcoming travel
Use a different credit card
Re-enter billing address carefully
Once the card processes, check-in should complete smoothly.
If your name or birthdate is wrong, you may need a correction from Princess or your travel agent.
Contact Princess customer service
Request an update through your travel advisor
Recheck documents for accuracy
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