Who Is the CEO of Silversea Cruises?

Silversea Cruises is known for luxury and expedition voyages, with a fleet focused on smaller ships, personalized service, and destinations across the world. Because Silversea is part of a larger cruise group, its leadership structure can sometimes be confusing.

So, who is the CEO of Silversea Cruises?

As of September 2026, Bert Hernandez is the President of Silversea Cruises. He leads the Silversea brand within Royal Caribbean Group. The overall parent company, Royal Caribbean Group, is headed by Jason Liberty, Chairman and Chief Executive Officer.

Understanding this distinction is important if you are looking for information about Silversea's management, customer service, corporate structure, or how to silversea cruise escalate a problem.

Who Is Bert Hernandez?

Bert Hernandez serves as President of Silversea Cruises. His role places him at the head of the Silversea brand and its commercial and operational activities.

Hernandez has more than two decades of experience within the cruise industry and Royal Caribbean Group. Before becoming President of Silversea, he held several senior positions across Royal Caribbean International and other parts of the group.

His previous responsibilities included areas such as:

• Revenue management

• Corporate strategy

• Revenue planning

• Product development

• Market development

• Corporate finance

• International operations

He also served as President of Royal Caribbean International's China operations and later became Senior Vice President, International, for Royal Caribbean International. Earlier in his career, he served as chief operating officer of Azamara while the brand was part of Royal Caribbean's portfolio.

Hernandez holds a bachelor's degree in philosophy from Davidson College and an MBA in international business from the University of South Carolina Darla Moore School of Business. He is also fluent in Spanish and Portuguese.

Is Bert Hernandez the CEO of Silversea?

This is where terminology can cause confusion.

Bert Hernandez is the President of Silversea, not the Chief Executive Officer of the parent company.

Silversea's official leadership information identifies Hernandez as President of Silversea. Meanwhile, Jason Liberty is Chairman and CEO of Royal Caribbean Group, the company that owns Silversea.

The structure can be understood simply:

Royal Caribbean Group↓Silversea Cruises↓Bert Hernandez — President

At the parent-company level:

Royal Caribbean Group↓Jason Liberty — Chairman and CEO

This distinction is useful when researching corporate leadership or trying to determine which executive or department is responsible for a particular issue.

Who Owns Silversea Cruises?

Silversea Cruises is owned and operated by Royal Caribbean Group.

Royal Caribbean Group operates several major cruise brands, including:

• Royal Caribbean International

• Celebrity Cruises

• Silversea Cruises

Silversea operates as the group's luxury and expedition-focused cruise brand. Royal Caribbean Group's corporate leadership oversees the wider organization, while Silversea has dedicated leadership for its own brand.

This arrangement allows Silversea to maintain its own brand identity while benefiting from the resources and infrastructure of a large international cruise company.

What Does the President of Silversea Do?

The President of a cruise brand has responsibility for guiding the brand's overall business direction and performance.

For Silversea, this includes areas such as:

Brand Strategy

Silversea operates in the luxury and expedition cruise market. Its leadership is responsible for maintaining the brand's positioning and developing its future direction.

Guest Experience

Luxury cruising depends heavily on service, dining, accommodations, excursions, and personalized experiences. Brand leadership helps establish the standards and priorities surrounding the guest experience.

Ship and Product Development

Silversea continues to introduce and enhance ships, suites, itineraries, and destination experiences. Recent company announcements have featured Hernandez discussing developments across the Silversea portfolio.

Commercial Operations

Cruise pricing, sales, revenue management, international markets, and customer demand are all important parts of running a global cruise brand. Hernandez's previous experience includes several of these areas.

Where Is Silversea Cruises Based?

Silversea's corporate headquarters is located alongside Royal Caribbean Group in Miami, Florida.

The brand also maintains international offices and operations, including locations in Monaco, the United Kingdom, Germany, Singapore, and Australia.

Its international structure reflects the global nature of Silversea's cruise business, with voyages operating across all seven continents.

What Is Silversea Known For?

Silversea focuses on luxury and expedition cruising rather than the large-ship mainstream cruise model.

Its smaller ships are designed around more personalized experiences and access to destinations around the world. Silversea offers both traditional luxury itineraries and expedition voyages to remote regions.

The company has also expanded its fleet with newer ships such as Silver Nova and Silver Ray, while continuing to develop its expedition and destination offerings. 

Another recent development is The Cormorant at 55 South, a Silversea property in Puerto Williams, Chile, designed to support journeys to Antarctica.

How Can You Escalate a Problem With Silversea?

Knowing who leads the company is useful, but most customer problems should not begin with contacting the President.

If you have an issue involving a booking, payment, cancellation, onboard service, itinerary, or another cruise matter, start with the appropriate customer-service or onboard team.

If the first response does not resolve the issue, you can silversea cruise escalate the matter through progressively higher levels of customer support.

Step 1: Contact the Appropriate Silversea Team

Start with the department handling your particular issue. Provide your booking information and clearly explain what happened.

Include:

• Booking or reservation information

• Sailing date

• Ship name

• Names of affected passengers

• A clear description of the problem

• Previous communication about the issue

• The resolution you are requesting

Keeping the information organized can make it easier for the company to investigate.

Step 2: Ask for the Matter to Be Escalated

If the initial representative cannot resolve the problem, politely ask whether the matter can be reviewed by a supervisor or the appropriate escalation team.

Be specific about what remains unresolved rather than simply repeating the original complaint.

For example, explain whether the issue concerns a refund, cancellation, service problem, billing discrepancy, or booking error.

Step 3: Keep a Written Record

For complicated cases, maintain a record of your communications.

Save:

• Emails

• Confirmation numbers

• Receipts

• Refund information

• Names or details of representatives

• Dates of conversations

• Relevant booking documents

A clear timeline can be especially useful if several departments become involved.

Step 4: Escalate Through the Appropriate Corporate Channel

For unresolved matters involving significant financial or contractual concerns, you can request further review through the company's established customer-service channels.

However, contacting the President directly is generally not the normal route for individual booking problems. Senior corporate executives oversee the broader brand rather than personally handling routine guest cases.

Does Jason Liberty Run Silversea?

Jason Liberty is the Chairman and CEO of Royal Caribbean Group, which owns Silversea.

His responsibilities cover the broader Royal Caribbean Group rather than Silversea alone. The group operates Royal Caribbean International, Celebrity Cruises, and Silversea as its three wholly owned cruise brands.

Bert Hernandez, meanwhile, is specifically identified as President of Silversea.

This means both executives have leadership roles, but at different levels of the corporate structure.

Recent Leadership Focus at Silversea

Under Hernandez's leadership, Silversea has continued to develop its luxury and expedition offerings.

In 2026, the company announced enhancements to its Venetian Society loyalty program, with changes designed to provide additional recognition and benefits to returning guests. Hernandez was quoted in the announcement discussing the changes.

Silversea has also continued developing its Antarctica experience through The Cormorant at 55 South in Puerto Williams, Chile. The project is intended to provide a gateway for guests traveling to Antarctica.

In September 2026, Silversea announced a revised suite structure covering four categories: Oceanview, Veranda, Residence, and Villa. The announcement also identified Hernandez as President of Silversea.

Conclusion

If you are searching for the CEO of Silversea Cruises, the key distinction is between the leadership of Silversea and the leadership of its parent company.

Bert Hernandez is the President of Silversea, while Jason Liberty is Chairman and CEO of Royal Caribbean Group, which owns Silversea. Hernandez brings extensive experience in cruise operations, commercial strategy, international markets, and revenue management to his role.

For passengers dealing with an unresolved booking or service problem, knowing the corporate structure can also help determine the appropriate escalation path. Rather than approaching senior executives for routine matters, guests can work through Silversea's customer-service channels and request escalation when an issue remains unresolved.

Frequently Asked Questions?

Who is the current leader of Silversea Cruises?

Bert Hernandez is the President of Silversea Cruises as of September 2026. He is responsible for leading the Silversea brand within Royal Caribbean Group.

Is Bert Hernandez the CEO of Royal Caribbean Group?

No. Jason Liberty is Chairman and CEO of Royal Caribbean Group. Bert Hernandez is President of Silversea.

Who owns Silversea Cruises?

Silversea Cruises is owned and operated by Royal Caribbean Group. It is one of the group's three wholly owned cruise brands.

Where is Silversea Cruises headquartered?

Silversea's corporate headquarters is located alongside Royal Caribbean Group in Miami, Florida. The company also maintains regional offices internationally.

What experience does Bert Hernandez have?

Hernandez has more than 20 years of commercial and operational experience with Royal Caribbean Group. He has held positions involving international operations, revenue management, corporate strategy, product development, finance, and market development.

How do I escalate a Silversea cruise complaint?

Start with Silversea's appropriate customer-service or onboard team. If the matter remains unresolved, ask for supervisory review and keep a written record of your booking information and previous communications. For more complex matters, request escalation through the company's established customer-service process.

Can I contact the CEO about a cruise problem?

Routine guest concerns are normally handled through customer-service and operational channels rather than directly by the company's senior executives. If your issue remains unresolved, requesting formal escalation is generally more appropriate than attempting to contact the CEO personally.

Is Silversea part of Royal Caribbean?

Yes. Silversea is one of Royal Caribbean Group's three wholly owned cruise brands, alongside Royal Caribbean International and Celebrity Cruises.