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Finding your P&O Cruises account is usually straightforward, but it can become confusing if you have recently booked a cruise, forgotten which email address you used, or are trying to access a booking with your reservation number.
P&O Cruises has separate online areas for My Account and My P&O Cruises. Understanding the difference between them is important because they do not use exactly the same login details.
Your p and o my account gives you access to personal information, cruise history, loyalty details, communication preferences, and other account features. Your booking can also be managed separately using your cruise booking reference.
This guide explains how to find your P&O account, how to log in, what to do if you cannot remember your email or password, and how to connect a future cruise to your account.
P&O Cruises My Account is the personal account area used to manage your details and access information connected with your relationship with P&O Cruises.
Depending on your account and booking history, you can use it to:
View upcoming cruise information
Check your cruise history
Manage personal details
Review loyalty information
Check Peninsular Club details
Manage communication preferences
View available future cruise credit
Connect eligible future bookings to your account
It is important to understand that simply booking a P&O cruise does not automatically create a My Account. If you have never registered, you may need to create an account first.
The easiest way to find your account is to go to the P&O Cruises website and open the My Account login area.
You will normally need:
The email address associated with your account
Your P&O account password
If you successfully log in, you should be able to access your account information and available cruise details.
If you cannot remember your login details, do not immediately create another account. First, check the email addresses you commonly use for travel bookings and look for previous P&O Cruises emails.
Search your email inbox for messages from P&O Cruises.
Useful search terms include:
P&O Cruises
P&O booking
cruise confirmation
P&O account
booking reference
Peninsular Club
Your booking confirmation can also help you identify which email address was used when your cruise was booked.
If you already have a P&O Cruises My Account, use the email address and password associated with that account.
The general process is:
Go to the P&O Cruises login area.
Select the option for My Account.
Enter your registered email address.
Enter your password.
Select the login option.
Once signed in, review your account and available bookings.
P&O Cruises states that My Account uses the email address and password created when the account was registered. A cruise booking reference cannot be used as a substitute for these My Account credentials.
This is a common source of confusion.
Making a P&O Cruises booking does not automatically mean that you have a My Account. You can have a cruise reservation without having registered a separate online account.
If you have not created an account, select the registration option and provide the requested information.
During registration, you may need to provide details such as:
First name
Last name
Email address
Password
Previous P&O Cruises sailing information, where requested
After registration, P&O Cruises sends an account activation email. You may need to follow the activation instructions before you can use the account fully.
If you can log in but your upcoming cruise is missing, you may need to connect the booking to your account.
Start by finding your six-character booking reference. This is normally shown on your booking confirmation and other cruise-related emails.
Then check that the personal information on your P&O account matches the information attached to your booking.
Important details include:
First name
Last name
Date of birth
My Account number, where applicable
Booking reference
If these details do not match, the booking may not appear correctly in your account.
P&O Cruises advises that future bookings can be added through the relevant areas of My Account using the booking reference. Recently made bookings may also take some time to appear online.
There are several possible reasons:
The booking was made recently.
You are using a different email address.
Your name is entered differently.
Your date of birth does not match the booking.
Your booking reference has been entered incorrectly.
The booking has not yet been linked to your account.
You are looking at My Account instead of the individual My P&O Cruises booking area.
Checking these details can often resolve the problem without creating another account.
This distinction is especially important when searching for your P&O account.
My Account is focused on your personal relationship with P&O Cruises. It can include:
Personal details
Communication preferences
Cruise history
Loyalty information
Peninsular Club information
Future cruise credit
My P&O Cruises is more closely connected to an individual upcoming cruise booking.
It can be used for things such as:
Managing travel information
Checking cruise details
Booking selected shore experiences
Arranging available extras
Managing parts of your holiday
Accessing relevant pre-cruise information
P&O Cruises specifically distinguishes My Account from My P&O Cruises, with the former covering account and loyalty information and the latter being connected to individual bookings.
If you remember your email address but cannot remember your password, use the password recovery option on the P&O Cruises login page.
You will generally need to:
Open the My Account login page.
Select the forgotten password option.
Enter the email address associated with your account.
Follow the instructions sent to your email.
Check your spam or junk folder if the message does not arrive.
Create a new password when prompted.
Return to the login page and sign in again.
P&O Cruises recommends checking your junk or spam folder if you do not receive the password reset email.
If P&O Cruises says that it does not recognise your email address, there may not be a My Account registered with that address.
This does not necessarily mean that your cruise booking is missing.
Your booking email and your My Account email can be different. P&O Cruises notes that the email used to make a booking may not be the same email used to create a My Account.
Try these steps:
Check other email addresses you use.
Search old P&O Cruises emails.
Look for your original booking confirmation.
Check for account activation emails.
Try the password recovery option with another likely email address.
Register a new My Account if you never previously created one.
Avoid repeatedly guessing passwords, particularly if the account becomes temporarily locked.
Yes.
If your main goal is to manage an upcoming cruise, you may be able to access the booking using your booking reference, along with the passenger details requested by P&O Cruises.
The booking reference is generally a six-character combination of letters and numbers. It can be found on your booking confirmation and other P&O Cruises booking emails.
This is different from logging into your general My Account.
For example:
My Account login:Email address + password
Upcoming booking access:Booking reference + passenger information
Understanding this difference can save you time when you are trying to access your cruise.
If you need your booking reference, first check the confirmation email you received after making your cruise reservation.
The reference is normally displayed prominently within the booking information.
You can also search your inbox for:
P&O Cruises confirmation
Your cruise booking
Booking confirmation
P&O Cruises booking reference
If someone else made the booking for you, such as a family member or travel agent, you may need to ask them for the confirmation details.
Losing access to your old email address can make account recovery more difficult.
If you no longer have access to the email address connected to your P&O account, avoid creating multiple accounts simply to work around the problem.
Instead, use P&O Cruises' available account support options to request assistance.
Have your relevant booking and personal information available because this can help customer support identify the correct account or booking.
Sometimes the issue is not your account credentials.
If the page keeps refreshing, does not load correctly, or does not accept your information, try basic troubleshooting.
Open the P&O Cruises website using another browser.
For example, if you normally use Chrome, try Edge, Safari, or another supported browser.
A private or incognito window can help determine whether stored browser data is causing the problem.
Old cookies or cached website information can sometimes interfere with login pages.
Clearing the relevant browser data and reopening the website may resolve the issue.
If possible, attempt the login from another phone, tablet, or computer.
P&O Cruises also recommends trying a different device or private browsing window for certain booking-login problems.
Once you have recovered or created your account, a few simple habits can prevent future problems.
Make sure your account is connected to an email address you regularly access.
Your name and other personal information should remain accurate, especially when you have upcoming bookings.
Keep your confirmation email somewhere easy to find. Your booking reference can be useful when accessing an upcoming cruise separately from your general account.
Choose a password that is difficult for others to guess and avoid using the same password across multiple websites.
Finding your P&O account becomes much easier once you understand the difference between My Account and My P&O Cruises.
If you already have an account, start with the email address and password you used during registration. If you have forgotten your password, use the password recovery option and check your spam folder for the reset message.
If you are trying to access a particular cruise, your booking reference may be more useful than your general account credentials. If the booking does not appear after logging in, check that your personal information matches the details attached to the reservation.
For anyone searching for p and o my account, the key point is simple: your general P&O account and your individual cruise booking are connected services, but they use different access methods. Knowing which one you need can make finding your cruise information much quicker.
Does booking a P&O cruise automatically create an account?
No. Booking a cruise does not automatically create a P&O Cruises My Account. You can register separately using the P&O Cruises account registration process.
Can I use my booking reference to log in to My Account?
No. The general My Account login uses the email address and password associated with your account. A booking reference is used for accessing or managing an individual upcoming booking.
Where can I find my P&O booking reference?
Your booking reference is normally included on your P&O Cruises booking confirmation and related booking emails. It is a six-character combination of letters and numbers.
Why is my cruise missing from My Account?
Your booking may not yet be linked to your account, or the personal details connected to the booking may not match your account information. Recently made bookings may also need additional processing time.
Can I create a new P&O account if I forgot my old one?
You should first try to recover your existing account using the email address and password recovery options. If you never created an account, you can register for a new one.
What should I do if I forgot my P&O password?
Use the password recovery option on the My Account login page and follow the instructions sent to your registered email address. Check your spam or junk folder if necessary.
What is the difference between P&O My Account and My P&O Cruises?
My Account focuses on personal information, cruise history, loyalty information, and communication preferences. My P&O Cruises is connected to an individual cruise booking and is used for managing aspects of an upcoming holiday.
Can I manage my cruise without creating a My Account?
Yes. P&O Cruises provides separate access for managing an upcoming booking using the booking reference and passenger information.
What if my email address is not recognised?
Try other email addresses you may have used when registering. Remember that the email used for a cruise booking does not necessarily have to be the same email used for your My Account.
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