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Trying to access your P&O Cruises account and finding that the login page will not let you in can be frustrating, especially when you need to check your cruise details, update personal information, or manage an upcoming holiday.
A P&O login problem can happen for several reasons. You may be entering the wrong email address, using an incorrect password, accessing the wrong login page, or trying to use a booking reference where an account email and password are required.
P&O Cruises has separate online areas for My Account, My P&O Cruises, and balance payments. Understanding the difference between these services is often the first step toward fixing a login problem.
This guide explains the most common reasons your P&O login may not be working and what you can do to regain access.
The most common reasons include:
Incorrect email address
Incorrect or outdated password
Using a booking reference on the My Account login
Your account has not been activated
Your account has been locked
Password reset is required
Password reset email has gone to spam
Browser or session problems
Your booking details do not match P&O's records
Your booking has not yet appeared online
The important thing is to identify which P&O service you are trying to access before changing your login details.
One of the biggest sources of confusion is that P&O Cruises provides different online login options.
The My Account area uses the email address and password associated with your P&O account. It can be used to manage personal details, communication preferences, cruise history and loyalty information.
If you are trying to access your p and o my account, your booking reference is not a substitute for your account email and password.
My P&O Cruises is connected to an individual cruise booking. It is used for managing an upcoming holiday and accessing features related to that booking.
This login uses your booking reference together with personal information such as your name and date of birth.
P&O also provides a separate area for paying or managing the balance on an upcoming cruise. This can also require your booking reference and personal information.
Therefore, if your booking reference works in one area but not another, that does not necessarily mean your P&O account is broken.
If your P&O My Account login is not working, first make sure you are entering the same email address that was used to register the account.
A common mistake is using the email address associated with a cruise booking instead of the email address used to create the My Account.
Check carefully for:
Spelling mistakes
Extra spaces
Missing characters
An old email address
A different email address used during booking
Auto-filled login information from your browser
P&O states that making a cruise booking does not automatically create a My Account. Your booking email and My Account email can therefore be different.
If your email address is recognised but the password is rejected, resetting the password is usually the simplest solution.
Select the Forgot password option on the login page and follow the instructions provided.
After creating a new password:
Close the existing login page.
Open the P&O login page again.
Enter your registered email address.
Type the new password manually.
Try signing in again.
Avoid repeatedly entering an old password because browser autofill may continue inserting outdated credentials.
Sometimes the password reset message does not appear in your normal inbox.
Check:
Spam folder
Junk folder
Promotions folder
Other filtered folders
Your email spelling
Also make sure you requested the reset using the email address actually connected to your P&O account.
P&O specifically advises checking your junk or spam folder if the reset email does not appear.
Seeing a message that your email address is not recognised does not necessarily mean there is a technical problem.
It may mean that no P&O Cruises My Account has been created using that email address.
Remember that booking a cruise does not automatically create a My Account. If you have another email address, check whether P&O account messages were sent there.
You can also look through previous P&O emails to identify which address was used.
If you have never registered, you may need to create a new My Account rather than trying to recover an account that does not exist.
If you recently registered for a P&O account, you may need to activate it before you can use it.
P&O sends an account activation email after registration. If you cannot find it, check your junk or spam folder.
The registration area also provides an option to resend the account verification email.
After activating the account, return to the login page and enter your email address and password.
You may see a message asking you to update your password because changes have been made to the My Account system.
In this situation, follow the password-reset instructions provided by P&O rather than repeatedly trying your previous password.
Check your inbox and spam folder for the relevant email and complete the reset process.
Once the password has been updated, return to the normal My Account login page and try again.
If your login details are correct but the page keeps behaving strangely, the problem could be related to the browser session.
Try opening P&O Cruises in:
Chrome Incognito mode
Microsoft Edge InPrivate mode
Safari Private Browsing
Another supported browser
Then enter your login information manually.
P&O recommends using a private browsing window when troubleshooting certain booking-reference login problems.
An outdated browser session can sometimes interfere with website login pages.
If the P&O login page:
Keeps refreshing
Does not submit your details
Takes you back to the login screen
Shows a page that does not load correctly
try clearing the site's cookies and cached data.
After doing this, close and reopen your browser before attempting to log in again.
You can also test the website from a different browser before changing other settings.
If the P&O login still does not work, try another device.
For example, if you are using your phone, try:
A laptop
Desktop computer
Tablet
Another phone
If the account works on another device, the issue is more likely to be related to the original browser, stored cookies, or device settings rather than your account credentials.
P&O also recommends trying a different device when troubleshooting certain login issues.
This is particularly important if you are trying to access an upcoming cruise.
A P&O booking reference is generally used with the booking-management login. It should not be entered into the email field of the standard My Account login.
For My Account, use:
Registered email address
Account password
For booking management, you may need:
Booking reference
First name
Last name
Date of birth
The personal details need to match the booking information.
Sometimes the login itself works, but your upcoming cruise does not appear in your account.
This is a different problem from being unable to log in.
If you recently made a booking, it may take some time before the booking becomes available online. P&O also advises checking that the information in your account matches the information attached to your booking.
Check:
Your booking reference
Name
Date of birth
My Account number
Booking details
If the information does not match, the booking may not connect correctly with your account.
If you booked through a travel agent, your booking can still be managed online, but processing time may vary.
If your booking has only recently been made and you cannot see it immediately, give the booking time to appear in the system before assuming your account is not working.
P&O notes that bookings made through travel agents or its Customer Contact Centre can take some time to become accessible online.
A constantly refreshing login page can be caused by a browser session or website-related issue.
Try this sequence:
Close all P&O browser tabs.
Open a private browsing window.
Visit the P&O login page again.
Enter your details manually.
If it still refreshes, try another browser.
Test the login on another device.
If the same problem continues across different browsers and devices, contacting P&O Cruises support may be the next practical step.
Repeated unsuccessful login attempts can result in an account being temporarily restricted.
If you suspect your account has been locked, avoid repeatedly trying different passwords.
Instead, use the password recovery process if available. P&O's login FAQ also specifically addresses locked-account situations.
If you cannot regain access through the available recovery options, contact P&O Cruises Customer Contact Centre for assistance.
Recovering an account can be more difficult if you no longer have access to the email address originally used to register.
In that situation, trying to create multiple new accounts may not solve the underlying problem.
Gather your relevant cruise information, such as:
Booking reference
Full name
Date of birth
Previous account email address
Upcoming cruise details
Then contact P&O Cruises so they can help determine the appropriate way to restore access.
Before contacting support, work through this checklist:
Confirm you are using the correct P&O login page.
Check that your email address is correct.
Remove extra spaces from your email address.
Check your password carefully.
Use the password reset option if necessary.
Check your spam and junk folders.
Activate your account if you recently registered.
Try an Incognito or Private window.
Try another browser.
Try another device.
Make sure you are not entering a booking reference into the My Account email field.
Check that your name and date of birth match your booking when using booking management.
Wait if your cruise booking was made very recently.
Contact P&O Cruises if the problem continues.
FeatureMy AccountMy P&O Cruises
Login methodEmail and passwordBooking reference and personal details
Personal detailsYesBooking-related information
Cruise historyYesFocused on upcoming booking
Loyalty informationYesLimited to booking-related features
Manage upcoming holidayYes, through linked bookingYes
Shore experiencesNot the primary purposeYes
Cruise personalisationLimitedYes
The distinction matters because using the right information on the wrong login page can make a valid account appear to be unavailable. P&O itself separates My Account from My P&O Cruises and its balance-payment service.
If you have checked your email, reset your password, tried another browser and tested another device but still cannot access your account, contacting P&O Cruises is appropriate.
You should especially contact them if:
Your account appears to be locked.
Your registered email is no longer accessible.
Your booking information does not match your account.
A recently made booking does not appear after sufficient processing time.
You receive an error that you cannot resolve.
Your account details appear to be incorrect.
Having your booking reference and personal information available can make it easier to explain the problem.
A P&O login problem does not always mean that your account is unavailable. In many cases, the issue comes from using the wrong login area, entering a different email address, forgetting the current password, or having an account that has not yet been activated.
Start by identifying whether you need My Account, My P&O Cruises, or the balance-payment area. If you are using My Account, make sure you use the email address and password originally connected to the account. If the password is rejected, use the password-reset process and check your spam folder.
For browser-related problems, try a private browsing window, another browser or another device. If you can log in but cannot see your cruise, check that your booking and personal details match the information held by P&O Cruises.
Following these steps can resolve many common P&O login problems without needing to create another account or repeatedly enter the wrong credentials.
Why isn't my P&O login working even though my password is correct?
Check that you are using the email address associated with your My Account. Also make sure you are using the correct P&O login area. A booking reference is used for booking management and is not a replacement for the email address used for My Account.
Can I log into P&O My Account with my booking reference?
No. My Account uses the email address and password associated with the account. A booking reference is used for accessing an individual booking through the appropriate booking-management login.
Why does P&O say my email address is not recognised?
Your email may not be associated with a P&O My Account. It is also possible that you registered with a different email address. Check your previous P&O correspondence and consider whether you used another email when creating your account.
How do I reset my P&O password?
Use the forgotten-password option on the P&O Cruises login page and follow the instructions sent to your registered email address. Check your spam or junk folder if the message does not arrive.
Why haven't I received my P&O password reset email?
Check your spam, junk and other filtered folders. Also confirm that you entered the email address associated with your P&O account.
Why can't I see my cruise after logging into My Account?
Your booking may not yet have been processed online, or your booking details may not match the information stored in your account. Check your booking reference, name, date of birth and other account details.
Does booking a P&O cruise automatically create an account?
No. Booking a cruise does not automatically create a My Account. You need to register separately using your email address and password.
Why does the P&O login page keep refreshing?
Try a private browser window, another browser or another device. Clearing cached website data can also help if an old browser session is interfering with the login.
Can I access my booking if My Account is not working?
Yes. P&O provides separate booking-management and balance-payment login options. If you know your booking reference and the required personal details, you may still be able to access your upcoming booking even when you are having trouble with My Account.
What should I do if my P&O account is locked?
Avoid repeatedly entering passwords. Try the available password recovery option first. If you remain locked out, contact P&O Cruises Customer Contact Centre for assistance.
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